Network Support Services Tucson

IT Consulting and Network Support for Businesses in Tucson, Arizona

Remote Technical Support for Tucson Arizona Information Networks

Remote Online Technical Support for Tucson Networks. For businesses located in Tucson Arizona, Pelstar Computer Systems provides Remote online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Pelstar Computer Systems’s Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S.. In addition, Pelstar Computer Systems offers the expertise of Cisco CCIE engineers to solve complex networking issues, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Pelstar Computer Systems’s online technical support experts provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve most information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Pelstar Computer Systems’s advanced remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Pelstar Computer Systems’s Remote Consulting and Troubleshooting Services ::

Over the years, Pelstar Computer Systems has fine tuned a set of customized tools and proven methodologies which allow the maximum degree of efficiency for remote help and troubleshooting for information networks of any size. Pelstar Computer Systems provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Pelstar Computer Systems’s remote service group to access your company’s system without breaching corporate security.

Pelstar Computer Systems’s powerful technical support reporting application includes detailed records for all support that Pelstar Computer Systems’s customers have received. Pelstar Computer Systems’s staff engineers have the benefit of the history of support rendered to every client by every consultant. This history of trouble tickets and solutions is organized as an easily exploitable proprietary knowledge base that enables Pelstar Computer Systems’s remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Pelstar Computer Systems’s technical support grows daily. Pelstar Computer Systems’s advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up additional massive technical databases and allow fast access to vendors’ internal engineering staff with the result that Pelstar Computer Systems’s remote service specialists are able to arrive at optimal solutions promptly.

Remote technical support services offered by Pelstar Computer Systems to businesses in Tucson Arizona include:

Certified Windows Experts ::

Windows Experts for Tucson Arizona. Pelstar Computer Systems’s Microsoft-expert remote service professionals can deliver computer repair and IT help for all Microsoft server products. Pelstar Computer Systems is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of platform support including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Microsoft Office Access Programming, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

Pelstar Computer Systems also can deliver a broad range of affordable PC desktop support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Pelstar Computer Systems’s PC desktop consulting services cover areas such as providing Windows 11 system design and migration consulting and Windows 10 configuration support, as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.

Talk to a Cisco Certified Internetwork Expert (CCIE) ::

Cisco CCIE Engineers for Tucson ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a consultant’s technical skills at the expert level. CCIEs know how to handle the most difficult problems occurring in network infrastructure planning, installation, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco’s in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. CCIEs offer exceptional value because their deep expertise permits them to find solutions for problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Pelstar Computer Systems’s Cisco CCIE certified engineers can tie into your network via state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.

Pelstar Computer Systems’s CCIEs can provide help for all of Cisco’s industry-leading family of networking products by delivering services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Services Configuration and Debugging
  • Cisco Routers Engineering Support
  • Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Deployment Expertise
  • Meraki Switches Support and Troubleshooting Services
  • Cisco Aironet Wireless Access Points Engineering Help
  • Cisco WiFi Controllers Consulting
  • Meraki APs Design Services
  • Cisco Unified Communications Manager (CallManager) Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Desktop Phones Consulting and Wireless VoIP Phone Configuration
  • Cisco Security and VPN Integration Help
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and CUBE Integration Consulting

CISSP and ISSAP Certified Network Security Professionals ::

CISSP Premier System Security Professionals for Tucson ArizonaPelstar Computer Systems’s accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to enhance the safety of your Windows, macOS and OS X, Linux environment against assaults or assist your business to recuperate quickly following a serious breach. Security services offered by Pelstar Computer Systems cover in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

Cloud Integration ::

Microsoft 365 Integration with on-premises ExchangeAmazon Web Services Integration ConsultantsPelstar Computer Systems can provide expert remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Pelstar Computer Systems can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Pelstar Computer Systems offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments, Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Pelstar Computer Systems has over 20 years of experience providing advanced consulting support online, and Pelstar Computer Systems can make sure you complete your cloud migration initiatives on schedule and affordably.

VMware Site Recovery Manager Consulting ::

VMware Site Recovery Manager Planning and DeploymentVMware’s Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Pelstar Computer Systems offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.

Pelstar Computer Systems’s VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Pelstar Computer Systems also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.

UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services ::

Pelstar Computer Systems’s UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad range of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux with Microsoft Windows, Pelstar Computer Systems can provide VMware consulting and Citrix expertise. Pelstar Computer Systems can also assist with migration from legacy applications to Windows or Linux-powered environments. Pelstar Computer Systems’s group-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.

Pelstar Computer Systems’s UNIX/Linux consultants can offer emergency phone-based assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
<li>Apple Mac OS X</li>
<li>IBM AIX OS</li>
<li>Berkeley UNIX (BSD)</li>
<li>Silicon Graphics IRIX</li>

ProSight Subscription-based Managed Services for Small and Mid-size Businesses

Pelstar Computer Systems offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world’s top corporations. The ProSight line of outsourced network management services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Pelstar Computer Systems’s ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne’s next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Pelstar Computer Systems is a SentinelOne Partner, reseller, and integrator. Learn more about Pelstar Computer Systems’s ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Pelstar Computer Systems’s data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization’s specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Pelstar Computer Systems will assist you define and implement policies that ProSight ESP will manage, and Pelstar Computer Systems will monitor your IT environment and react to alerts that call for immediate attention. Pelstar Computer Systems can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Pelstar Computer Systems’s ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

ProSight Data Protection Services (DPS): Managed Backup and Recovery
Pelstar Computer Systems has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Pelstar Computer Systems consultant can help you to identify which of these fully managed services are most appropriate for your network.

Pelstar Computer Systems’s Patch Management: Software/Firmware Update Management Services
Pelstar Computer Systems’s support services for patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to maximizing the security and reliability of your IT network, Pelstar Computer Systems’s software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Pelstar Computer Systems’s software/firmware update management services.

ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Pelstar Computer Systems’s Duo MFA service plans utilize Cisco’s Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Pelstar Computer Systems’s spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard’s on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Pelstar Computer Systems’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Pelstar Computer Systems’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Pelstar Computer Systems consultant so all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

ProSight Virtual Hosting: Hosted Virtual Machines at Pelstar Computer Systems’s World-class Data Center ::

With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Pelstar Computer Systems’s network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: Infrastructure Documentation and Password Management ::

ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.

Pelstar Computer Systems Network Audits ::

Pelstar Computer Systems’s Pelstar Computer Systems Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Pelstar Computer Systems’s certified group of IT experts, Pelstar Computer Systems Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for Pelstar Computer Systems Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Pelstar Computer Systems’s Pelstar Computer Systems Network Audits IT infrastructure review.

The Pelstar Computer Systems Ransomware Preparedness Report Service ::

Pelstar Computer Systems’s Pelstar Computer Systems Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Pelstar Computer Systems information assurance expert. The interview is designed to evaluate your organization’s preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Pelstar Computer Systems will work with you directly to gather information concerning your existing AV defense and backup platform, and Pelstar Computer Systems will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company’s requirements. For additional information, visit The Pelstar Computer Systems Ransomware Preparedness Report.

Special Support Services Offered by Pelstar Computer Systems ::

Pelstar Computer Systems can provide the services of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Pelstar Computer Systems’s background in these important areas of computer technology allows customers to complete major projects economically and on time. Pelstar Computer Systems’s special online consulting solutions include:

Help Desk Call Center Expertise ::

Pelstar Computer Systems’s Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Pelstar Computer Systems’s Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Pelstar Computer Systems offers help desk services at a significant discount off Pelstar Computer Systems’s normal desktop support rates, and Pelstar Computer Systems can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

Pelstar Computer Systems’s Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or revamping your current one, evaluating or customizing Help Desk software products to meet the special demands of your business, or adding temporary online personnel to supplement your internal Call Center resources to handle unusually busy events such as software transitions, mass updates, or rolling out brand new applications.

Pelstar Computer Systems’s Call Center team of seasoned network experts provides your customers in Tucson Arizona immediate access to a reliable support group with substantial experience offering phone help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Pelstar Computer Systems’s charter is to give the Help Desk Call Center recognition as a solid contributor to company productivity, and Pelstar Computer Systems’s intent is to solve instead of simply annotate IT problems.

Business Applications Services: Education, Custom Development, and Troubleshooting ::

Pelstar Computer Systems’s Applications Consulting Team offers phone-based and in-depth consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Pelstar Computer Systems also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more information on Pelstar Computer Systems’s consulting, customization, and education services, see Pelstar Computer Systems’s Applications Experts Group.

Centralized and Streamlined Management of Hybrid Cloud Environments ::

Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Pelstar Computer Systems’s System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Pelstar Computer Systems can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

Online Hybrid Network Monitoring Services ::

Pelstar Computer Systems offers businesses in Tucson Arizona online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Pelstar Computer Systems can customize Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By uncovering looming problems before they result in downtime, remote monitoring can minimize inconvenient and costly information system crises. Pelstar Computer Systems can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a combination of operating systems.

Remote Network Services for Tucson Arizona ::

Pelstar Computer Systems’s phone help, Internet-based troubleshooting, system security consulting, and network management services offer companies in Tucson Arizona the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk support and system management, Pelstar Computer Systems’s experts can provide your office world class network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Key features of Pelstar Computer Systems’s National Remote Support program include:

Fast Telephone Access to Microsoft Certified Experts ::

Pelstar Computer Systems’s staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Tucson Arizona and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft’s latest family of server technologies. All Pelstar Computer Systems phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Pelstar Computer Systems has access to a wide range of Microsoft support utilities, service databases, and on-going training.

Per Minute Rates to Reduce Expenses ::

Pelstar Computer Systems provides online support on a per-minute billing plan, so you are billed only for the services you receive. Pelstar Computer Systems asks for no minimum charge for online support and imposes no ongoing subscription fee for services delivered during regular business hours. This protects you from facing big invoices for simple repairs.

Access to Cisco Network Design Professionals ::

Pelstar Computer Systems’s registered experts for Cisco can provide the services of on-staff specialists with experience in designing, deploying, and troubleshooting networking solutions based on Cisco products. Pelstar Computer Systems can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for local and remote networking.

Application Experts Consulting ::

Pelstar Computer Systems’s basic consulting offerings include system integration, MS Exchange Server consulting, network security design, and Help Desk sharing services. Pelstar Computer Systems’s Experts Team offers in-depth consulting support in specific application areas.

Support available from the Application Experts Group covers ::

— Microsoft Dynamics GP Support and Customization
— MS Project and Project Online Expertise
— Microsoft Office 365 integration support
— Microsoft Office Excel and Office 365 Excel Consulting and Application Development
— Microsoft Office Word and Microsoft Office 365 Word Help
— Business Information (BI) Reporting Development and Troubleshooting
— Power BI Solutions
— UNIX, Linux and Sun Solaris Help
— MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
— Oracle Management Support and Application Programming
— MySQL Database Administration and Application Programming
— Apple Macintosh Help
— Amazon Marketplace Web Service Application Development

By providing a full service one-stop source for IT generalists and specialists, Pelstar Computer Systems can tailor timely, affordable, and comprehensive IT solutions that meet the specific needs of your company.

Sophisticated Online Access Tools ::

Protected online access permits Pelstar Computer Systems’s service professionals to see exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal service call. Sophisticated online access tools and experienced technicians combine to allow Pelstar Computer Systems to repair most IT issues rapidly and affordably. Pelstar Computer Systems is an industry leader in offsite support and automated network monitoring.

Support for Popular VPN Gateways ::

Pelstar Computer Systems supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Pelstar Computer Systems’s Technical Response Center to repair your network remotely without compromising network security.

24×7 Support for Maximum System Uptime ::

For offices with line-of-business applications, Pelstar Computer Systems offers optional round-the-clock online technical services. Used in conjunction with automated 24×7 server monitoring based on MS Operations Manager, this service can help ensure maximum network uptime.

Help Desk Services ::

Pelstar Computer Systems’s Help Desk Call Center programs are intended specifically for budget-conscious offices whose clients need instant access to a Help Desk service with expert phone support and complete escalation capability.

What Makes Pelstar Computer Systems Different from Other Service Organizations?

Pelstar Computer Systems is a Microsoft Certified Partner consulting company and Pelstar Computer Systems’s number of employees, range of technical experience, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Pelstar Computer Systems adds value by providing:

Certified Expertise in Microsoft’s Entire Family of Servers ::

Pelstar Computer Systems can provide world-class expertise for Microsoft’s powerful server platforms with services such as
Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

Remote Network Monitoring with MS Operations Manager ::

Pelstar Computer Systems is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.

Give us a call to learn more.