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How Does Your Current MSP Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, viruses, data loss, or other frustrating and expensive disasters? Could your current technician actually be jeopardizing your network? If your technician does not score a “yes” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 1 hour or less?
  • Are they easy to reach and responsive when you need them for non-emergencies?
  • Do they offer an ongoing maintenance program to keep critical security settings and patches up-to-date?
  • Do they offer a monitoring system to watch over your network 24/7 for developing problems?
  • Do they proactively offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they explain what they are doing and answer your questions in terms that you can understand?
  • Do they complete projects on time?
  • Do they follow up on your requests quickly?
  • Do they offer any guarantees on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Do you feel as though they are learning on your time?
  • Do they seem constantly rushed?
  • Do they take calls from other clients while working on your network (and on your dime)?
  • Do they listen to you?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status, and their own performance in supporting your company?
  • Do you have to manage their progress on projects, or do they provide frequent updates, status reports, and follow-up calls and e-mails?
  • Do their projects always end up costing more and taking longer than you expected?
  • Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide-open playing field with “time and materials?”
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Contact Pelstar for all your Managed IT Service Needs

Our Headquarters: 5325 E. Pima St., Tucson, AZ 85712
Business Owners, Get the Best Managed IT Service providers in Tucson, by Calling Pelstar Inc. today!

(520)323-7775
Managed Services Tucson
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Affordable IT Managed Services Best Managed IT & Cybersecurity Services in Tucson & Phoenix Information Technology Services, Electronics and Technology, Managed Service Provider in Tucson.
BBB Rating: A+ Service Area. Accredited Business.
Best Computer Network Support in Tucson, Marana, Oro Valley, and Phoenix.
Pelstar is a managed IT company that specializes in Network Security, HIPAA and PCI Compliance, Managed IT services and VoIP 3cx phone Installation & Networking.
DBA. Pelstar, Inc. 5325 E Pima St, Tucson, AZ 85712-3631 | (520)323-775
Based in Tucson, Arizona, United States. Proudly serving all of the greater Phoenix, Arizona area.

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Pelstar Computer Systems Inc. - Phone Support: (520) 323-7775 | Address: 5325 E. Pima St., Tucson, AZ 85712

Top Managed IT Services Provider in Tucson, AZ. Our managed IT solutions range from technical support, cybersecurity, network security and maintenance,
cloud computing, voip systems, and computer and laptop repair in Tucson.
Tucson Computer Reapir, Help, Tech Support, IT Services, Network Security, Microsoft Network Support, Laptop Computer Repair Near Me in Tucson, AZ. Get Top Managed IT Services from Pelstar Inc. since 1999.